FAQs
1. What types of products do you offer?
At KC Outdoor Supply, we offer a wide range of camping and outdoor products, including tents, sleeping bags, backpacks, cooking gear, survival tools, lighting, and navigation equipment. Our selection is designed to meet the needs of both novice and experienced outdoor enthusiasts.
2. Do you ship internationally?
Yes, we ship our products worldwide! No matter where you are, we’re committed to getting your gear to you. Please note that shipping times and costs may vary depending on your location.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier’s tracking system.
4. What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, you can return it within 30 days of delivery for a full refund or exchange, provided the item is unused and in its original packaging. Please see our Returns and Exchanges page for more details.
5. How long will it take to receive my order?
Shipping times vary depending on your location. For U.S. orders, delivery typically takes 3-7 business days. International shipping may take 7-21 business days, depending on customs processing and your location. We do our best to ensure timely delivery and will provide tracking information so you can monitor your shipment.
6. Do you offer any warranties on your products?
Yes, we stand behind the quality of our products. Most items come with a manufacturer's warranty. If you encounter any issues, please contact our customer service team, and we’ll assist you with the warranty process.
7. Can I cancel or modify my order after it’s been placed?
If you need to cancel or modify your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but please note that once an order has been processed and shipped, we may not be able to make changes.
8. How can I contact customer service?
You can reach our customer service team via email at support@kcoutdoorsupply.com or by filling out the contact form on our website. We’re here to help with any questions or concerns you may have.